Sprint IT Support

Our personal service is why our customers love us!

Sprint Integration installs networks, maintains servers, carries out disaster recovery and manages systems remotely as well as offering a very high level of on-site system support. We only deal with small-to medium sized companies up to 100 users, and work in a defined geographical area to ensure we are never more than an hour away from any customer’s site.

We provide secure remote access support to all our customers. If we can’t fix the problem remotely, we will attend on site, and do whatever is necessary to get you up and running.

We are there when you need us! Working with some of the best-known industry vendors, we offer flexible IT support and the necessary skills to look after the network support needs of any company, regardless of its size.

Our service highlights include:

• We’re available for you 24/7 365 days a year if you need us.
• Cost effective IT support for SMEs
• All-inclusive support agreements
• First class account management and regular IT reviews included
• Network and server monitoring
• Fully outsourced IT department, or cover for your network support manager
• We’ll never charge any hidden extras

Remote support
Giving you access to remote support, with fast responses from a qualified technician, we provide help online, by phone or email, whichever suits.

On-site assistance
Sometimes there are issues that can't be resolved remotely, so we'll come to you to provide the help you need to get you back on track asap. We're happy to work alongside your in-house team, or to be an extension of your business, providing as much or as little support as you want.

Collaborative and flexible support
Working alongside your in-house teams on special projects, providing cover for your IT manager when sick, or just ad-hoc cover, we can assist, making sure that we 'fit in' with your company ethos and maintain positive relationships with your employees.

Response times
Our standard computer support response time is 4 hours and a critical response is within 2 hours. But whilst other IT support companies like to quote the percentage of calls answered within their agreed SLA, we prefer to concentrate on the fastest possible response to every call.

95% of calls are responded to within 2 hours.

We monitor our performance continually through our feedback system, always trying to improve our service and to get your business up and running as quickly as possible.

Pricing
Complete IT support from Sprint Integration means we can take full responsibility for your IT infrastructure. If you prefer a complementary approach, we can work alongside your existing IT team and provide the support just where you need it. We will happily work with vendors that have provided third party solutions for you to help remedy any issues with their products.

There are many ways to pay for your IT support and related services and we'll always have an option that suits your business.

From complete support pay monthly packages and specific complementary support options to Pay as You Go, on demand support.

We can provide flexibility tailored to you.