Frequently Asked Questions

Sprint Integration is a trusted managed IT support provider with over 25 years of experience, backed by 200+ five-star reviews from businesses across London, Essex, and the South East. We help businesses stay secure, efficient, and growing with reliable IT solutions tailored to their needs.

We serve London, Essex, and the South East with offices in Leigh-on-Sea, Billericay, and Central London. We provide both remote and on-site support across these regions.

We provide IT support for small businesses, startups, SMEs, and enterprises across London, Essex, and the wider South East. Our flexible, scalable solutions grow with your business — whether you need fully outsourced IT or support alongside your existing team, we adapt to your needs.

Pricing typically ranges from £45 to £75 per user, per month, for businesses with 10 to 50 users. The exact cost depends on a few key factors, including:

• The level of IT support required (e.g. remote support only vs. fully managed, on-site included)
• Whether cyber security services (such as endpoint protection, threat monitoring, or email security) are included
• Whether a Microsoft Office / Microsoft 365 package is bundled into the plan

Remote support via phone and email, unlimited on-site engineering, 24/7 network and server monitoring, dedicated account management, strategic business reviews, and all-inclusive support agreements with no hidden fees.

• Remote Support: Fast resolution without technician travel.
• On-site Assistance: Unlimited on-site engineering hours.
• 24/7 Availability: Emergency support anytime you need it.

Or a mix and match — something that is adapted to your needs as a business.

24/7 real-time network and server monitoring with automated alerts, performance analysis and reporting, security monitoring, automatic updates and patches, and proactive issue detection to prevent problems before they occur.

We offer Managed SIEM (advanced threat detection), Endpoint Detection & Response (EDR), Managed Detection & Response (MDR), CREST-accredited penetration testing, vulnerability management, email security, and cybersecurity consultancy to help you build a strong security strategy.

Our EDR solutions automate threat hunting and detect threats that traditional defences miss. We provide centralised monitoring across all your endpoints — whether on-site or remote — giving you full visibility of your environment to keep your business protected. Our MDR is another step that can be added: a 24/7 cybersecurity service that continuously monitors your network, cloud environments, and endpoints to detect and rapidly respond to threats.

Yes. We work closely with our security partner that is CREST-accredited and globally recognised for penetration testing expertise. We identify vulnerabilities across your IT environment and help ensure your defences are strong and resilient against attacks.

We offer a full range of cloud services, including Cloud Consulting, Cloud Transformation, Cloud Migrations, and Cloud Security. Our consulting helps you make informed decisions about cloud adoption, from strategy through to implementation.

Our cloud consulting empowers your business to adopt and optimise cloud solutions with expert guidance — from initial strategy recommendations through to full implementation. It’s designed to help you make informed decisions about cloud adoption so you can maximise the benefits of the cloud for your specific business needs.

Yes. Our cloud migration services handle the transfer of your digital assets, applications, and data to the cloud, streamlining your operations and helping you take full advantage of the cloud’s scalability, flexibility, and cost-effectiveness.

Our cloud security services safeguard your business against unauthorised access, data breaches, and cyber threats. This includes encryption, access controls, threat detection, and ongoing compliance monitoring — giving you confidence that your data is protected at every stage.

Cyber Essentials is a UK Government-backed scheme that helps businesses, especially SMEs, strengthen their IT defences and show their commitment to cyber security. It covers five basic controls that protect against the most common cyber attacks:

• Boundary Firewalls and Internet Gateways
• Secure Configuration
• Security Update Management
• User Access Control
• Malware Protection

It depends on your business. It’s mandatory if you work with Government supply chains or bid for certain commercial tenders. For other businesses, it’s optional but gives you a strong competitive advantage by showing customers you take security seriously. We can help you achieve accreditation either way.

Cyber Essentials is awarded through an online self-assessment. Cyber Essentials Plus involves a hands-on technical assessment by a certified expert, including device audits, vulnerability scans, and testing your email and browser security against real threats.

Yes. Sprint Integration holds Cyber Essentials Plus accreditation, so when we help you achieve certification, we’re guiding you through a process we’ve been independently assessed against ourselves.

We provide enterprise-grade backup solutions in partnership with industry leaders Datto and Sophos, including automated snapshot backups, granular file recovery, and Office 365 and SaaS data protection. We also help you build a solid Business Continuity Plan, so you can get back up and running as quickly as possible after any disruption.

No. Microsoft’s SLA states they’re not liable for data loss from app outages or ransomware, and they recommend third-party backup. We partner with industry leaders Datto and Sophos to give you enterprise-grade protection at small business pricing.

We offer granular file restoration, so you can recover exactly what you need. Speed depends on the scope of your recovery plan, but our systems are designed to get you back up and running as quickly as possible with minimal disruption to your business.

Fires, floods, ransomware, cyber attacks, power failures, IT system failures, fraud, and human error — which is actually the number one cause of cloud data loss. We help you plan for all types and sizes of disaster to minimise recovery time and business disruption.

We help businesses source the right hardware and software through our strong vendor relationships, allowing us to buy in volume and pass the savings on to you. As Microsoft Partners, we also provide the full Microsoft suite, including Office 365, with flexible plans to suit your needs. We also offer sustainable recycling for old IT equipment.

Yes. We work with our recycling partners to responsibly dispose of old IT equipment, passing it on to be reused or recycled wherever possible. Reusable components, like copper from circuit boards, are removed and repurposed. All data drives are sent to be crushed, and we can issue certificates as proof of destruction.

Yes. We have strong relationships with all the major vendors, allowing us to secure the best deals on hardware. For software, you can choose to purchase outright or pay through a monthly subscription — whichever suits your business best.

A full review of your network, servers, and systems, plus a security check covering threats and vulnerabilities. We assess your current IT performance and give you a written report with clear recommendations, followed by a one-to-one briefing with our expert to discuss the results.

We price this assessment at £950 because it reflects our engineer’s time, analysis, and reporting — it’s a genuine, thorough review, not a sales pitch in disguise. We offer it at no cost because we believe every business should understand its IT risks and opportunities before committing to anything, and we’d rather earn your business by showing you the value first.

None. There’s no sales pressure, no follow-up calls pushing a contract, and no hidden fees — just a clear picture of where your IT stands and what we’d recommend, with the decision entirely yours.

You’ll receive your written report first, covering every finding from the health check. After that, we’ll walk you through the results on a call, explaining what each issue means for your business in plain English, and what we’d recommend doing next.

Call us on 0330 094 0900, or email us directly. You can also reach your nearest office:

• Leigh-on-Sea (Head Office): 01702 209966
• Billericay: 01277 633408
• London: 020 7240 4942

Or visit our contact page to fill in a short form, and we’ll get back to you promptly.

Yes. Our free IT health check is a comprehensive consultation covering your security, performance, and infrastructure. We also offer initial consultations to discuss your specific IT needs and how we can help.