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IT Support for Hospitality Businesses

IT support that protects your guests’ data, your payment systems, and your reputation.

From boutique hotels to multi-site restaurant groups, we deliver managed IT, cyber security, and connectivity built around the realities of hospitality — POS systems, guest Wi-Fi, and payment data that can never go down — backed by 25+ years of experience and 200+ five-star reviews.

Book Your Free IT Healthcheck

A no-obligation 30-minute review of your IT setup — security, connectivity, POS systems, and backup processes.

We come to you across London & Essex — no obligation, no pressure.

25+years supporting UK hospitality and leisure businesses
200+five-star client reviews
20%up to more affordable than London-based IT support companies
24/7monitoring and rapid response

We speak your industry’s tech stack

Hospitality businesses run on a mix of guest-facing and back-office systems that a generic IT provider often doesn’t understand. We support and secure the platforms your team already relies on, including:

🖥️

EPOS systems (Toast, Lightspeed, Square)

Till, ordering, and payment processing

🏨

Property Management Systems (Opera, RMS)

Bookings, check-in/out, and room management

📶

Guest Wi-Fi networks

Segmented, secure connectivity that doesn’t put your back-office systems at risk

📅

Booking platform integrations

Booking.com, Expedia, and direct-booking engines

&

Microsoft 365 & Azure

Email, reservations admin, and head-office collaboration

We don’t ask you to change how your venue works. We build IT support and security around the platforms you’ve already chosen.

The IT risks hospitality businesses are carrying right now

60%Of hotel cyberattacks (2025 est.) stem from vulnerabilities in connected POS/IoT devices.1

£2.88MAverage cost of a data breach in hospitality — up from £2.71M in 2023.2

32%Of 2025 cyberattacks linked to unpatched, outdated software.3

Sources: (1) Industry POS/IoT threat research, 2025. (2) IBM Cost of a Data Breach Report, hospitality segment. (3) Sector vulnerability analysis, 2025.

IT support built around how hospitality businesses actually operate

Sprint Integration provides fully managed IT support, cyber security, and connectivity designed for how hospitality businesses actually run — guest-facing systems, payment data, and zero tolerance for downtime during service.

PCI DSS-aligned payment security

Protecting card payment systems and guest data to the standards your processor and insurer expect.

Segmented guest Wi-Fi

Guest networks kept separate from till, booking, and back-office systems, reducing your exposure.

POS & PMS uptime

Monitoring and rapid response so a till or booking system going down mid-service isn’t a crisis.

Backup & disaster recovery

Tested recovery plans so booking data and guest records survive a hardware failure or attack.

Cyber security for a high-risk sector

Endpoint protection, phishing defence, and monitoring built for an industry that handles large volumes of guest payment data.

Dedicated engineers and a named Project Manager

Support from people who understand multi-site hospitality operations, with a Relationship Manager included for larger groups.

Trusted by multi-site businesses across the UK and Europe

Cooper Paul

Chartered Accountancy · Loughton, Essex

Chartered Accountancy

The challenge

As a well-established accountancy firm, Cooper Paul relied heavily on their on-premises systems for core business applications, data processing, and client support. However, their aging infrastructure was struggling to keep pace with their growth. Internal network performance constraints were creating severe bottlenecks, threatening daily productivity. Furthermore, limited visibility into network health meant issues couldn’t be proactively addressed, and as a client-facing firm, they couldn’t afford the downtime risks associated with upgrading their legacy hardware.

What Sprint did

Sprint Integration designed a targeted, high-performance infrastructure upgrade meant to eliminate constraints without disrupting operations. The approach included deploying two new enterprise-grade network switches interconnected with a high-speed 10Gbps fibre link to completely remove switching bottlenecks. Sprint also installed a 10Gbps network adapter within their key on-premise server, implemented advanced network monitoring tools for complete proactive visibility, and scheduled the entire upgrade outside of standard business hours to ensure absolutely no disruption to staff or clients.

The results
10GbpsCore throughput delivering noticeably faster access
0Downtime during transition and hardware replacement
100%Security support restored and future-proofed

Everything a hospitality business needs from its IT partner

IT Support

Unmatched day-to-day support for hospitality teams across venues and head office.

Cyber Security & Endpoint Protection

Advanced protection built for businesses handling guest payment data at scale.

Cloud Solutions

Secure Microsoft 365 and Azure environments for multi-venue collaboration.

Cyber Essentials Accreditation

Support achieving and maintaining Cyber Essentials and Cyber Essentials Plus.

Backup & Disaster Recovery

Tested continuity planning to protect booking data and guest records.

Connectivity

Reliable broadband, guest Wi-Fi, VoIP, and leased lines across every venue.

Trusted by 300+ businesses across London & Essex

Cyber Essentials
Cyber Essentials Plus
GDPR-aligned practices
PCI DSS-aware infrastructure

Questions hospitality businesses ask us

Do you have experience working with hotels, restaurants, or hospitality groups?

Yes. We support venues from independent restaurants to multi-site hospitality groups, building IT around POS uptime, guest Wi-Fi, and payment security.

How do you keep guest Wi-Fi separate from our payment systems?

We segment your network so guest browsing never touches your till, booking, or back-office systems — reducing risk without affecting the guest experience.

What happens if our till or booking system goes down during service?

We build resilience and rapid-response support in from the start, so a system failure at peak service gets fixed fast, not left to disrupt trade.

Do you offer IT support for single venues, or just multi-site groups?

We support hospitality businesses of all sizes across London, Essex, and the South East, with flexible, scalable solutions.

How much does managed IT support cost for a hospitality business?

Pricing typically ranges from £45 to £75 per user, per month, depending on support level, cyber security inclusion, and whether Microsoft 365 is bundled in.

Book a Free IT Healthcheck

Download the Cooper Paul case study

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